Refund policy

Kapulana さん San return policies
Explore Kapulana さん San, global shipping and return policies. Learn about international delivery costs,
customs duties, return procedures, made-to-order terms, and refund timelines. Shop with confidence, wherever
you are.

Kapulana さん San Shipping and Return Policy
Welcome to Kapulana-san — where each kimono is a statement piece, handmade with purpose. Whether you areordering from Lisbon, Tokyo, or Cape Town, our global shipping and return policies are designed to ensure a
smooth, transparent shopping experience.

Return Policy
We want you to love what you wear. However, if something is notright, here’s what to know:
Return Window

Returns accepted within 7 business days of receiving your order.
Return Conditions
Items must be:
Unused, unwashed, and unaltered
In original packaging with all tags attached
Return shipping is at the customers expense
Emai : info@kapulanasan.com before initiating a return.
Please do not send packages directly to the address on the website without authorization.

Non-Returnable Items
We do not accept returns or refunds for:
Made-to-order or custom-fit items
Sale or discounted items, unless faulty or damaged
Each kimono is unique or made specifically for you. Please review your size and details carefully before
purchasing.